Privacy Policy

  1. The Data we collect
  2. How we Protect your Data
  3. Why are we collecting your data
  4. How to update, view or remove your data
  5. Use of cookies
  6. Payment Security
  7. Refund Policy
  8. Delivery Policy

What Data does Salon Hero Limited Collect

Salon Hero Limited will collect the following data items; Name; Contact details; Address; Gender; Email address; Images; Searches. If you set up a location or are an industry professional Salon Hero Limited may collect data regarding what service you offer, opening times, level of experience, price lists and listed offers as well.

How Salon Hero Limited protects your data?

To protect this data Salon Hero Limited has a secure database which can only be accessed by authorised personnel. Salon Hero Limited will ensure that user data will not be sold to untrusted third parties. Salon Hero Limited will take every reasonable measure to secure a users, (including spa's, salons, salon customer or stylists data) however the transmission of information via the Internet is not completely secure. So, whilst Salon Hero Limited will continuously take every possible step to provide your data with the best protection Salon Hero Limited cannot guarantee the security of your data transmitted to our website. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features to prevent unauthorized access.

Why do we collect this data?

Salon Hero Limited is committed to providing the best possible offers in order to make our website as useful as possible. By collecting your data we aim to ensure the most relevant and attractive offers are listed online. We also would like to keep you up to date with changes made to www.salonhero.co.uk, inSalon magazine and SalonHero Distribution network.

How do you update/view/remove data stored?

To update/view/remove your data email data@salonhero.co.uk with a specific request and we will try to reply within 48 hours. It is the users responsibility to ensure the data stored is up to date and accurate. When entering data into the website it is the users responsibility to ensure accurate data is entered.

How do we use Cookies?

In common with other commercial websites, our website utilises a standard technology called "cookies" and web server logs to collect information about how our website is used. Personal Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. We may disclose generic, aggregated or anonymous data relating to your visits and use of our website, but we will not disclose any of your Personal Information which identifies you or from which you may be identifiable i.e. we will not disclose your contact details such as your email address, name, address or telephone number.

Payment Security.

Salon Hero Limited takes payment security extremely seriously. We have utilised PayPal for payment processing to ensure maximum security. Salon Hero Limited do not store credit card details nor do we share customer details with any 3rd parties.

What is our refund policy?

(a) Distributions
Since Salon Hero are connecting you in touch with suppliers in a quicker, simpler fashion we will not be handling any of the purchases of goods. Refunds will be at the manufacturers discretion, Salon Hero will strive to give you the most detailed, transparent information on the manufacturers refund policies and warranties

(b) Offers
Salon Hero strive to provide the best service possible for our user. Any complaint or issues with your purchases will be dealt with as soon as possible by forwarding issues to hello@salonhero.co.uk with the voucher code as the subject and a detailed description of the problem in the body. As long as the offer hasn't been used yet we will do everything we can to facilitate the ease of use and the understanding of the process, if our service doesn't live up to your extremely high expectations send a detailed email of your issue to hello@salonhero.co.uk and we will deal with this as soon as possible.

What is our delivery policy?

Delivery method will depend on the vendor. Salon Hero is putting you in touch with great offers on a variety of products, as a result we cannot give any delivery estimations across all our offers, we can say we strive to get the products sent out to you as swiftly and seamlessly as possible and if you encounter any issues with delivery Salon Hero will do their utmost to remedy.
When purchasing a "Gift Offer" you have different delivery options. See option at check-out for more information.